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Jatin302384368ods
Participant
June 2, 2023
Question

Data not found.

  • June 2, 2023
  • 1 reply
  • 270 views

I'm unable to see my data which I had stored on cloud storage of Adobe Scan, I've many important work files as well as personal files. I'm a free user, this has never happened before, please help. 

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 2, 2023

    Hi @Jatin302384368ods,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Would you mind sharing the below pieces of information for further investigation:

    1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
    2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online:https://acrobat.adobe.com/link/documents/ using the same login credentials as in the app and confirm whether your files are visible in Acrobat Online under the Adobe Scan folder.
    3. Are all the scanned files missing, or only some files?
    4. When did the issue start? Any details about any actions taken then?
    5. Scan app build version, device model, and OS version.

     

    Look forward to hearing from you.

     

    -Souvik

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