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S_S
Community Manager
S_SCommunity Manager
Community Manager
December 8, 2022

Hi @Năpăruș274861923i6y,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Do you face this issue with every file you try to open or with a specific file?

 

What we'd suggest is to try scanning a new file and then check if it opens. If it does not, try uninstalling and then reinstalling the application.

 

*Note: Before reinstalling, please back up your data for Adobe Scan. (You may log in to https://acrobat.adobe.com/link/documents/home/ and download the Adobe Scan folder to your local storage.)

 

Hope this helps.

 

-Souvik.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 15, 2023

    @Năpăruș274861923i6y Would you mind trying the latest version of Adobe Scan and let us know if you still experience the same?

     

    -Souvik.

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