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Participant
November 1, 2021
Question

Delete error.

  • November 1, 2021
  • 1 reply
  • 226 views

I'm trying to erase the scanned picture, but it says, "I can't delete the file." How can I erase it? Please help me.

Even if you modify it, the original will not be modified, but it will be modified into a copy.

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1 reply

Harsh Vardhan Pareek
Community Manager
Community Manager
November 1, 2021

Hi @Jy99 

 

Hope you are doing well.

As per the issue description that you are unable to delete a scan. Here are the steps you can follow:

  1. Navigate to the page you want to delete.
  2. Tap  
  3. Confirm you want to delete the page.

Here is a help document you can refer to: https://www.adobe.com/devnet-docs/adobescan/ios/en/scan.html#delete-pages

 

Let us know if that helps.

 

Thanks,

Harsh

Jy99Author
Participant
November 1, 2021

Thank you for your reply. 🙂

However, even if you press Delete after selecting the file, it still says, "I can't delete the file." 

 

Harsh Vardhan Pareek
Community Manager
Community Manager
November 2, 2021

Hi @Jy99 

 

We need a few more details here.

1. If possible, could you share a video of the issue. 

2. Also, confirm if it is happening with other scans too?

3. What is the application version? check if there is an update available.

 

Thanks,

Harsh