Deleted scans

Question

I use adobe scan for important paperwork and receipts, I opened the app 2-3 days ago and was logged out. When I logged back in all my paperwork and receipts I've scanned were gone, is there anything I can do to recover them?

S_S · Answer

Hi @Wyatt36778548qz1u,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Have you checked logging in to https://adobe.ly/4aSk7sp in the Adobe Scan folder to see if the files are available there?

Make sure that you are logging in to the same Email address you used earlier.

If the files are not available, please share a few more details for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://adobe.ly/3W7x1y9) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Look forward to hearing from you.

-Souvik

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded