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A
Anonymous
December 30, 2018
Answered

Deleting a scan from Adobe Document Cloud

  • December 30, 2018
  • 6 replies
  • 11586 views

Hi. This was my first time using Adobe Scan. I scanned a file and shared the link with myself over email. After sharing, I deleted the file from Adobe Scan on my Android. However, I find that the link still works and the file is not deleted. Since the file has sensitive information, how can I delete it permanently from Adobe Document Cloud?

This topic has been closed for replies.
Correct answer Adorobat

Hi pjwarriors,

As per the issue description mentioned above, you want to delete the scanned document from the cloud, is that correct?

Visit this link in a web browser: https://cloud.acrobat.com/sentfiles , check the box next to the file and select "remove"

Refer to the following help document for more info:

Manage and work with your files stored in Adobe Document Cloud

Thanks,

Shivam

6 replies

S
SolutionIT
Participant
September 23, 2021

Download Acrobat mobile app and you will be able to remove the cloud document from the mobile app.

D
defaultyk4k9vldd3vd
Participant
June 10, 2021

Facing the same issue, and deleted it from the cloud already. But the file is still there at the link shared. How is this issue marked as resolved when it doesn't solve the problem?

Ria Tagra
Ria Tagra
Inspiring
June 14, 2021

Hi

 

We did try to replicate the behavior on our end, however, it is working fine. Try to delete it from "shared by you" folder as well and refresh after deleting it from the application and document cloud. It will work and give you an error ("This file has been removed or no longer exist. Contact the owner for more information") when you will try again to access using the shared link.

 

If that doesn't work, To remove the confidential document from Doc Cloud, the doc owner may open the document in Acrobat Reader and then delete the file or unshare it. Deleting a file permanently removes it from Doc Cloud, whereas when you Unshare a file, the recipients can no longer access it. See how to delete or unshare a file.

 

Let us know how it works at your end. If you have any further queries please feel free to reach us.

 

Regards

Ria

    S
    Samir5E99
    Participant
    March 4, 2021

    I am having the same problem. I shared a link to the scanned file. Then I deleted the file which I scanned but everytime I open the shared link, I still see the scanned file there. Can you please give us a final answer to have this issue solved.

      D
      defaultyk4k9vldd3vd
      Participant
      June 10, 2021

      Facing the same issue, and deleted it from the cloud already. But the file is still there at the link shared. How is this issue marked as resolved when it doesn't solve the problem?

      A
      Abhishek5E94
      Participant
      February 6, 2021

      Hi There,

      This solution doesn't work for me. When I go to shared by others or shared by me or for that matter any link the file is not visible, in fact my usage says 0GB of 2GB, yet when I click the link I can see the document. Please can you tell me how to delete this document. I am quite uncomfortable that any document I scan is available despite all my attempts to remove it from the cloud.

       

      Thanks

      K
      KrysKrat
      Participant
      October 2, 2020

      I am having the same issue.  The solution above does NOT work - it takes me to the "shared by others" folder in my Adobe documents, and does not show the documents I need to delete.  I'm pissed.  There is sensitive info floating around out there on the web and I can't get it deleted.  Shame on Adobe for making something that SHOULD be easy so difficult.

      Adorobat
      Community Manager
      AdorobatCommunity ManagerCorrect answer
      Community Manager
      December 31, 2018

      Hi pjwarriors,

      As per the issue description mentioned above, you want to delete the scanned document from the cloud, is that correct?

      Visit this link in a web browser: https://cloud.acrobat.com/sentfiles , check the box next to the file and select "remove"

      Refer to the following help document for more info:

      Manage and work with your files stored in Adobe Document Cloud

      Thanks,

      Shivam

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