Participant

Question

Desconexion de Adobe scan en Ipad

Buenos dias, me surgio el siguiente problema al intentar utilizar la app para scanear me arroja el error

"ocurrio un error inesperado" y la pantalla se pone y no me deja seguir escaneando al menos que cierre y vuelva a abri la app.

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Legend

Thanks for sharing the recording. This will help us expedite the ticket for a faster fix.

-Souvik

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Legend

Hope you are doing well. Sorry for your experience with Adobe Scan.

The team is already aware of the issue and is working to get this fixed.

We request your kind understanding and patience while the team works on it.

Meanwhile, would you mind sharing a few pieces of information for further investigation:

1. The app version of Adobe Scan you use (go to Profile-> About Adobe Scan);

2. The iPadOS version;

3. A screen recording or screenshot of the error.

-Souvik

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Participant

La version del ipad es 17.4.1

Adobe Scan 24.0.4.16

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Legend

Would you mind sharing a screen recording of the event and sharing it with us here?

This will help us get a better idea of what's happening and get to the fix faster.

Thanks,

Souvik

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