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kevina48400300
Participant
Jul 25, 2017 3:11 PM UTC
Question

Discoloration in documents scanning with iPhone 7

When scanning documents with my iPhone 7, I'm getting discoloration in the scan that isn't in the original document. It isn't a shadow or variation in the document itself that I can tell. It happens frequently for me. See below for example.

Could this be caused by the app trying to apply Auto Color or Grayscale? If so, would scanning everything as Original Photo help? What is the default - is it always Auto Color unless I edit the scan to change it?

As far as I know, I don't get this effect taking photos with the camera, so I don't think it is a camera problem, but I'm open to that possibility too.

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1 reply

Adobe Employee
Steven_Yen
Adobe Employee
Jul 26, 2017 4:12 AM UTC

Dear Customer,

Thank you for taking the time to report this issue to us.  This issue has been brought up before, and we are currently working on it. Your concern is a high priority for us and appreciate you using our products.

Best Regards,

Adobe Mobile Team

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