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Pavel3111515843i6
Participant
July 16, 2023
Question

Document disappeared

  • July 16, 2023
  • 1 reply
  • 279 views

Hello. I had about 331 pages of a scanned book in my Adobe Scan. It is a rare book, I cannott access it anymore. I spent several hours on this scanning and cropping.
After that, everytime I opened Adobe Scan, it was there, cropping unfinished. Today I said to myself: no more cropping, and tried to save it to PDF. First time it said that no free OCR available for 25+ page books and offered to continue. I did. It crashed.
After the restart it was unsaved again. I tried to do the same. After "no free OCR for 25+ pages" message I tapped "Continue", it crashed again, and now I can't see it anymore. Neither in program, nor in the cloud.
How can I return it?

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 17, 2023

    Hi @Pavel3111515843i6,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    The crash could be due to the device being unable to handle the processing of 331 pages simultaneously. 

     

    Also, I suggest disabling Text Recognition by going to Home-> Profile-> Preferences-> toggle the button to disable Run Text Recognition.

     

    Since Adobe Scan is a cloud-based service, you might want to check if the file is available on Acrobat Web: https://acrobat.adobe.com/link/documents/ in the Adobe Scan folder.

     

    If not. I fear the file is lost, and you will need to re-scan the file.

     

    Hope this clarifies your question.

     

    -Souvik

    P
    Pavel3111515843i6Author
    Participant
    July 17, 2023

    @S. S as I wrote before, I couldn't find it in the cloud folder.
    Before handling all these pages were on the device (somewhere in hidden folder) for two months. And were easily available after multiple restarts. I didn't know that there is no temporary copy of the file (otherwise how it is available?).
    The problem wasn't with the device, the problem was with Adobe Scan program, it is its internal error. And I can't scan this book again, it is in another country.

    Text Recognition wasn't a problem, as it was OK for me to avoid it.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 18, 2023

    Hi @Pavel3111515843i6,

     

    Until you save the document and you minimize or close the application, the file is saved as an image within the application in the cache folders of your device.

     

    If the application crashes, it becomes difficult for the application to keep a copy, and it loses access to the file.

     

    -Souvik

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