Document links no longer emailing

Question

As of June 6, the links for scanned documents cannot be emailed. They appear to be going through fine as usual, and I've been doing this for years....yet they are nowhere to be found in my sent emails folder. I've tried several different email addresses so I know that is not the problem. I'm hoping to fix this without signing out of the app because I don't want to lose all of my past scanned documents. Please advise! Thank you!

S_S · Answer

Hi @KDavis100,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind letting us know the workflow you are following when trying to share the link with others?

To test, can you log in to https://adobe.ly/3FVRIXV in the Adobe Scan folder and check if you are able to share the files from there?

If yes, try following your process in Adobe Scan again.

If it does not work, please share the below details for further investigation:

1. The app version of Adobe Scan you use (go to Home > Profile > About Adobe Scan);

2. The OS [Android/iOS] of your device and its version;

3. A screen recording of the entire event.

Note: Please ensure, both the email app and Adobe Scan is updated to the latest version as per your device's App Store.

Look forward to hearing from you.

Regards,
Souvik.

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