Documents have disappeared

Question

I spent time in another state scanning yesterday. I was prompted to save scanned pages as a pdf and I did. When I made it home to actually view the document: the scanned pages are gone. I’ve signed in to cloud.acrobat on 3 devices and the pages are NO where to be found. I’ve used the application successfully in the past. I need the documents retrieved and yes I was connected to a good internet connection. Please advise with options other than what’s already been tried.

Steven_Yen · Accepted Answer

This did not solve the problemPlease download the latest Scan App build from App Store, scan a new document, and check you can see the document or not?This is Scan folder we save the scan files in the server:1. First login to https://cloud.acrobat.com from your browser in your PC, login same account that you login to Scan.2. Once you login you will see "Adobe PDF Services" in the top row3. Select "Files" tab in the second row4. Select "Document Cloud" from the left side panel5. Select "Adobe Scan" folder from the right side panelYou should see all your files. For Scan App, we only display the files that you use Scan App to scan the files. So from the server, they may have more files if you download files from your desktop.

Steven_Yen · Answer

Dear Customer,Sorry we can't reproduce the issue, but we like to narrow down your issue, can you provide us the details steps for your problem?For example:Please use the latest build from App Store1. Internet is On/Off?2. Login (new account from Sign UP or Facebook/Google/ Adobe ID)3. Scan the document or import the file from the Photo Library4. Save the file to PDF successfully or not in Recent?5. OCR is finished or not in the Recent?ThanksAdobe Mobile Team

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Scanning file for viruses.

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