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Mahima28948755outm
Participant
March 19, 2023
Question

Documents missing

  • March 19, 2023
  • 1 reply
  • 328 views

My files from the cloud are missing. I tried to recover the data from the cloud, but unfortunately only few files appeared and randomly files went missing.
Pls fix the crash and bug. 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
March 20, 2023

Hi @Mahima28948755outm,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind sharing a few pieces of information for further investigation: 


1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat online (link https://acrobat.adobe.com/)  using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

 

Look forward to hearing from you.

 

-Souvik

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