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A
Andrew31164127zhef
Participant
July 19, 2023
Answered

Dropbox interface GONE

  • July 19, 2023
  • 1 reply
  • 258 views

Simply, I opened up my app to scan in a BOL for my job, like I do every single day. Today I discovered that my Dropbox interface is gone. There is now no option to save to dropbox.

 

Can anybody tell me what happened?

    This topic has been closed for replies.
    Correct answer S_S

    Hi @Andrew31164127zhef,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    With the latest version of Adobe Scan, I tried replicating the steps, and I was able to share my files with OneDrive.

    Have you tried the below steps:

    1. Save the scan;

    2. Click on the three dots saying "More;"

    3. Click on "CopyTo;"

    4. Select OneDrive.

     

    If this is not what you see, please share a screen recording of your workflow for better understanding.

     

    Look forward to hearing from you.

     

    -Souvik

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    July 30, 2023

    Hi @Andrew31164127zhef,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    With the latest version of Adobe Scan, I tried replicating the steps, and I was able to share my files with OneDrive.

    Have you tried the below steps:

    1. Save the scan;

    2. Click on the three dots saying "More;"

    3. Click on "CopyTo;"

    4. Select OneDrive.

     

    If this is not what you see, please share a screen recording of your workflow for better understanding.

     

    Look forward to hearing from you.

     

    -Souvik

    A
    Andrew31164127zhefAuthor
    Participant
    July 31, 2023
    I appreciate input, but...

    My guess is that my app had a mini stroke. A couple of days not using it, I tried it again, and the little bugger works again.  The steps and the text prompts are still are still different, but it works.

    Robert Yearicks
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 1, 2023

    Hi @Andrew31164127zhef,

     

    Thank you for letting us know that it worked.

     

    -Souvik

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