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Participant
June 17, 2023
Question

Eating up entire Internal Storage available & crashing

  • June 17, 2023
  • 1 reply
  • 233 views

I'm using the Adobe scan since 4 years and it has been a very handy & easy to digitise any document.

 

But, unfortunately since few months this app is making severe issues to the devices, after capturing all the images for the scan and while checking croping & orientation of pages or while saving the document the Adobe scan app is occupying all the remaining storage space left in the internal storage and causing app crash or android UI crash and once it crashed the OS & my phone went into boot loop due to the insufficient space,  as I've custom twrp recovery installed managed to get it out of loop safely by moving all the files to external sd card.

 

And this isn't just 2 or 3 gb, this app is eating up all the storage spece even 22GB or 30GB storage space while dealing with a bit large files like 60 - 80 pages and no hopes of dealing with 100pages or  even bigger files.🥲

 

In such cases only possible way i found to instantly stop it causing all these troubles is clear all the data in app info page at the cost of losing the recently or currently working document / photos.

 

Hoping adobe fixes this issue soon .

This topic has been closed for replies.

1 reply

S_S
Community Manager
Community Manager
June 28, 2023

Hi @Tejanwesh30563302ssmp,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind sharing the below details for further investigation:

1. The app version of Adobe Scna (go to Home-> Profile-> About Adobe Scan);

2. The Android OS version you are using;

3. A screen recording (if possible) of the workflow you follow and the issue you experience simultaneously.

 

Look forward to hearing from you.

 

-Souvik