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A
Amy26642495ee3n
Participant
October 17, 2022
Question

email attachments - suddenly getting "not supported" errors

  • October 17, 2022
  • 2 replies
  • 326 views

I've been using this app (mobile) for a couple of years now and often like to attach the pdf scans to emails. Today is the first time I've been getting "not supported" error messages when I try to do this (even before I select an email address from which to send). Instead, I have to make a link. These files definitely aren't bigger than what I have attached in the past. Is sending scans as email attachments now a Pro-only feature?

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2 replies

J
John27068660s9qq
Participant
November 10, 2022

Same , used it for a year and as of yesterday  I can't attach to email , get the not supported notification. I tried deleting and re install app , still not working 

H
Harker43
Participant
October 17, 2022

I have the exact same problem. 

When I select: share and attach to email, it pops up, not supported.

 

H
Harker43
Participant
October 17, 2022

I have used this with GMail for 2 years without any issues until Friday October 15, 2022. Unable to contact anyone for a resolution. 

I have even uninstalled and reinstalled the application. Unable to locate email preferences. Though logged into Adobe under the email I am attempting to utilize.

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