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Stacy2479102825ro
Participant
June 9, 2022
Question

Emailed docs not arriving

  • June 9, 2022
  • 1 reply
  • 123 views

Is anyone having technical difficulties with their documents not arriving to the designated email addresses?  I've not had issues until yesterday. My docs are not sending to the email addresses I'm entering. Do I need to uninstall then re-install the mobile scanner?

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 9, 2022

Hello Stacy,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Would you mind sharing a few details with us to investigate further:

1. The application version of Adobe Scan you are using;

2. The operating system you are using, and its version;

3. Is it happening with a specific email address or with any email address you are trying to share;

4. A screen recording of the entire event would be great.

 

You might want to see if the store application is up to date.

 

Thanks,

Souvik.

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