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enpr
Participant
October 19, 2021
Question

Error - can’t access. Try later

  • October 19, 2021
  • 2 replies
  • 377 views

I just installed on my new iPhone the app and I can't use because after first screen, when I try to continue, it says error can't access 

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2 replies

enpr
enprAuthor
Participant
October 22, 2021

Hi there,

thank you for your kind reply.

 

I am using iOS 15.0.2

the problem comes out after opening the app, on clicking "continue".

please see the attachment below, it's in Italian but I hope you can understand.

 

Harsh Vardhan Pareek
Participating Frequently
October 22, 2021

Hi @enpr 

 

Thanks for providing the details. For this issue you need to follow the few steps mentioned below:

1. Uninstall the application.

2. Reboot the device and then install it again.

 

Let us know if that works.

 

Thanks, 

Harsh

enpr
enprAuthor
Participant
October 27, 2021

Hi there, I tryed but it doesn't work.
It seems to wait for something at startup the first time, and then nothing happens.

Harsh Vardhan Pareek
Participating Frequently
October 22, 2021

Hi @enpr 

 

Hope you are doing well.

As per the issue description that the app shows the error. Would you mind sharing a few details to understand the issue better?

1. OS version?

2. Does that error shows immediately after installing the application or while launching the app?

3. Please share a screenshot of the error.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh