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Participant
September 13, 2020
Question

Error saving pdf files

  • September 13, 2020
  • 2 replies
  • 329 views

Hi,

 

I am having some trouble saving the photographs into pdf files. Every time I try to do it, it returns an error of the file name. could you please help?

 

Thank you

This topic has been closed for replies.

2 replies

Adobe Employee
September 16, 2020

Hi,

Sorry for the problem you are facing.

So to resolve the issue can you try the below steps:-

Preferences -> Edit Default filename -> change the date format to MM-DD-YYYY.

 

Thanks and let us know if the problem still persists with the details Meenakshi has already asked

Meenakshi Negi
Community Manager
Community Manager
September 15, 2020

Hi Carolina,

 

Thank you for reaching out and hope you are doing well.

 

As per your description, you receive the error when trying to convert the photograph to PDF using the Adobe Scan application. Please ensure that the application is updated to the latest version.

Could you please share the screenshot of the error message that you receive. Also, let us know the Adobe Scan and iOS version on the device. 

It would be helpful if you can share the screen recording of the complete workflow.

 

Let us know if you need any help.

 

Thanks,

Meenakshi