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Darla5E25
Participant
August 24, 2021
Question

Error Unable to Sign In

  • August 24, 2021
  • 1 reply
  • 283 views

I'm trying to sign in to Adobe Scan app on my ipad (14.7.1) with my Google account (through my school).  I get an error message that says "Unable to Sign In. Please try again later".  My students are recieving the same message.  I've tried deleting and reinstalling the app and I've tried it on different networks.  I can't figure out what is wrong.  Please help. 

 

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
August 24, 2021

Hi @Darla5E25,


Hope you are doing well.
Thank you for posting your query here. Please help me with few details to understand the issue better.

  1. Try to sign in on https://documentcloud.adobe.com and check if you are getting the error?
  2. Application version?


We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to Reboot your device. 

For iOS latest Adobe Reader Mobile version is 21.08.00


For more help refer to: https://www.adobe.com/devnet-docs/adobescan/ios/en/troubleshooting.html#get-more-help

 

Let us know how it works at your end. If you have any further queries, please feel free to reach out to us.


Regards

Harsh

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