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J
Jonas241627817lqa
Participant
April 23, 2022
Answered

Fehler: Anmeldung fehlgeschlagen

  • April 23, 2022
  • 1 reply
  • 583 views

Hallo, 

 

ich kann mich nicht bei der Adobe Scan App für IOS anmelden. 

Ich bekomme immer folgende Fehlermeldung "Fehler: Anmeldung fehlgeschlagen. Bitte versuchen Sie es später erneut". 

 

Verwendet: Iphone 12, IOS 15.4.1

 

Wer kann helfen?

 

Viele Grüße 

Jonas 

 

This topic has been closed for replies.
Correct answer S_S

Hello Jonas,

 

Thank you for your response and sorry for the experience with login on the applications.

 

With help from the screenshots, it shows that the application is unable to generate a secure connection with the server to get you signed in.

 

Please help me with the below information:

1. Are you connected to any VPN

2. Have you tried switching the internet connection of the device.

 

Also, just try with installing any alternate application from Adobe from the App Store ( Creative Cloud for example) and check if you are able to login to it. If it logs you in, your account should automatically be identified by Acrobat Reader Mobile and Adobe Scan too.

 

Let me know if this helps.

 

Thanks,

Souvik.

 

1 reply

S
Souvik_98
Participating Frequently
April 26, 2022

Hello Jonas,

 

Hope you are doing well. I am sorry to hear that you are experiencing issues when trying to login to Adobe Scan.

 

Just so that we can understand better, could you please help us with the below information:

1. Is the issue just with Adobe scan or are you facing the same when trying to log in Acrobat Reader Mobile too.

2. The screen shot of the error you are getting when trying to sign in.

 

Thanks,

Souvik.

    J
    Jonas241627817lqaAuthor
    Participant
    May 1, 2022

    Hallo Souvik, 

    Es scheint so als trete der Fehler nur beim IPhone auf, auf meinem Ipad funktioniert das Login einwandfrei. 

    1. Auch beim Acrobat Reader tritt ein Fehler auf. Anbei ein Screenshot. 

    2. Auch hier einbei ein Screenshot.

     

    Viele Grüße 

    Jonas 

     

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    May 2, 2022

    Hello Jonas,

     

    Thank you for your response and sorry for the experience with login on the applications.

     

    With help from the screenshots, it shows that the application is unable to generate a secure connection with the server to get you signed in.

     

    Please help me with the below information:

    1. Are you connected to any VPN

    2. Have you tried switching the internet connection of the device.

     

    Also, just try with installing any alternate application from Adobe from the App Store ( Creative Cloud for example) and check if you are able to login to it. If it logs you in, your account should automatically be identified by Acrobat Reader Mobile and Adobe Scan too.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

     

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