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Anonymous
November 18, 2017
Answered

File unable to be deleted

  • November 18, 2017
  • 1 reply
  • 2761 views

I cannot delete any scanned pdf files from the app, it gives be the error “file was unable to be deleted”.

how do I delete scanned pdf files?

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    Correct answer Adorobat

    Hi Shlimmm,

    As mentioned above, when trying to delete scanned pdf files in the app, you are receiving error ' file was unable to be deleted", is that correct?

    Could you let us know if you are connected to the Internet using Wi-Fi or mobile data?

    If using Wi-Fi, switch to mobile data and try deleting scanned files.

    Make sure, you have "Allow cellular data usage" option turned on under Preferences. More info here: App Settings — Adobe Scan Help

    Let us know how it goes.

    Shivam

    1 reply

    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    November 20, 2017

    Hi Shlimmm,

    As mentioned above, when trying to delete scanned pdf files in the app, you are receiving error ' file was unable to be deleted", is that correct?

    Could you let us know if you are connected to the Internet using Wi-Fi or mobile data?

    If using Wi-Fi, switch to mobile data and try deleting scanned files.

    Make sure, you have "Allow cellular data usage" option turned on under Preferences. More info here: App Settings — Adobe Scan Help

    Let us know how it goes.

    Shivam

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