Skip to main content
A
Anonymous
November 18, 2017
Answered

File unable to be deleted

  • November 18, 2017
  • 1 reply
  • 2738 views

I cannot delete any scanned pdf files from the app, it gives be the error “file was unable to be deleted”.

how do I delete scanned pdf files?

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi Shlimmm,

    As mentioned above, when trying to delete scanned pdf files in the app, you are receiving error ' file was unable to be deleted", is that correct?

    Could you let us know if you are connected to the Internet using Wi-Fi or mobile data?

    If using Wi-Fi, switch to mobile data and try deleting scanned files.

    Make sure, you have "Allow cellular data usage" option turned on under Preferences. More info here: App Settings — Adobe Scan Help

    Let us know how it goes.

    Shivam

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity ManagerCorrect answer
    Community Manager
    November 20, 2017

    Hi Shlimmm,

    As mentioned above, when trying to delete scanned pdf files in the app, you are receiving error ' file was unable to be deleted", is that correct?

    Could you let us know if you are connected to the Internet using Wi-Fi or mobile data?

    If using Wi-Fi, switch to mobile data and try deleting scanned files.

    Make sure, you have "Allow cellular data usage" option turned on under Preferences. More info here: App Settings — Adobe Scan Help

    Let us know how it goes.

    Shivam

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices