Files are lost

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All scanned files are lost and then I log in to Acrobat Online and I can see them there.

How can the files are displayed in the Adobe Scan Apps?

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sprinklr-integration-userCorrect answer

Inspiring

Hi @la_2616

I hope you’re doing well, and thank you for reaching out.

Have you checked if you’re using the same account for the Scan app as you are for Acrobat Online? Please ensure that you’re signing in with the same login ID on both platforms. Once you use the same credentials, all documents saved in Adobe Document Cloud should sync and appear on your mobile app.

If you encounter any issues or need further assistance, please let us know.

~Amal

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

S

sprinklr-integration-userCorrect answer

Inspiring

Hi @la_2616

I hope you’re doing well, and thank you for reaching out.

Have you checked if you’re using the same account for the Scan app as you are for Acrobat Online? Please ensure that you’re signing in with the same login ID on both platforms. Once you use the same credentials, all documents saved in Adobe Document Cloud should sync and appear on your mobile app.

If you encounter any issues or need further assistance, please let us know.

~Amal

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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la_2616Author

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can see them in acrobat online now but can see them in the Apps

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