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Participant
February 7, 2025
Question

Files in adobe storge missing

  • February 7, 2025
  • 1 reply
  • 112 views

Files in adobe storage missing between July 24 to sep 24 pls help to retrieve 

1 reply

Amal.
Community Manager
Community Manager
March 11, 2025

Hi there

 

Hope you are doing well.

 

Have you checked the different accounts you might have used  (Sign in with Adobe versus social sign-in)?

Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://adobe.ly/4kH9YDR) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.

 

Also go through the help articles listed below and see if that helps:

- https://adobe.ly/3Duuebl

- https://adobe.ly/3FjomC5