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Hirokjyoti32405689e0m7
Participant
September 20, 2023
Question

Files not showing in app

  • September 20, 2023
  • 3 replies
  • 212 views

I can't access my files in app for iPhone. All files are showing in cloud but its not showing in my iPhone adobe scan app

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3 replies

Souvik Sadhu
Souvik Sadhu
Legend
October 1, 2023

Hi @Hirokjyoti32405689e0m7,

 

Hope you are doing well. Thank you for writing in!

 

We cannot determine the issue you are experiencing from the above description.

 

Would you mind sharing a screen recording of the event for better understanding and assistance?

 

Look forward to hearing from you.

 

-Souvik

D
defaultrynta1s26cx4
Participant
October 2, 2023

Hi Souvik,

 

Same issue here. I had several docuements stored in Adobe Scan App and suddently they all disappared on my phone. I found them in the cloud but not in App at all. Also, since my files were automatically saved as shared, I could not even open them! The system just told me that I'm not authorized to view, which is rediculous.... I cannot open my own files!!!

 

Please see the screenshots as attached.

 

Can you help fix it? Thank you!

Souvik Sadhu
Souvik Sadhu
Legend
October 3, 2023

Hi @defaultrynta1s26cx4,

 

Thank you for sharing the screenshots. I have forwarded this to the dev team fo further investigation.

 

I will get back to you once I hear back from them.

 

-Souvik

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