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Question

Files that have been altered outside of Adobe Scan cannot be modified

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I've been using Adobe Scan for some time and today I wanted to modify a scan to add more pages, but it won't let me, showing that message. I opened up more scans and some are showing the same message. I don't know what's happening, I haven't modified these scans in any way whatsoever, no comments, no attachments, no page arrangement. I only use Adobe Scan so I don't know why it won't let me modify the files.

Thanks in advance

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David22479806qfzv

Participant

I am having this exact issue as well. It forces me to go into Doc Cloud and combine the files every evening. It is not all files that get the error, it seems random, but will lock down the whole day's files. I cannot seem to get help from anyone on this...... I just spent three hours on an Adobe chat for this issue, for them to tell me to come here..... PLEASE HELP!!!!

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Harsh Vardhan Pareek

Participating Frequently

Hi @Pablo5E23

Sorry for the trouble you are having. Kindly provide us with the details requested above so we can understand the issue better.

Thanks,

Harsh

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Jessica36877045v7a7

Participant

I'm seeing the same issue for only one of my documents. Unfortunately it's sensitive so I can't share it, but I can give the other details.

App version 24.04.16
iPadOS 17.4.1
The file was not edited anywhere outside the app. It's 32 pages long. I hadn't even edited it inside the app, just scanned and saved, planning to rotate and recrop later (which I unfortunately cannot do now). No error messages were given when initially saving the file.

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safy22569684pps1

Participant

Hello,

I am having exactly the same problem, any suggested fix for it? It is very important please.

Thanks

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Harsh Vardhan Pareek

Participating Frequently

Hi @safy22569684pps1

As we have tried to reproduce the issue on our end but it doesn't show the message for files that are not altered outside of Adobe scan.

Would you mind sharing a few details to understand the issue better?

1. If possible, could you share the file with us?

2. Application version?

3. OS name and version?

Make sure that the app is updated to the latest version.

Looking forward to hearing back from you.

Thanks,

Harsh

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