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Pablo5E23
Participant
September 15, 2020
Question

Files that have been altered outside of Adobe Scan cannot be modified

  • September 15, 2020
  • 2 replies
  • 1451 views

I've been using Adobe Scan for some time and today I wanted to modify a scan to add more pages, but it won't let me, showing that message. I opened up more scans and some are showing the same message. I don't know what's happening, I haven't modified these scans in any way whatsoever, no comments, no attachments, no page arrangement. I only use Adobe Scan so I don't know why it won't let me modify the files.

 

Thanks in advance

This topic has been closed for replies.

2 replies

D
David22479806qfzv
Participant
March 14, 2022

I am having this exact issue as well. It forces me to go into Doc Cloud and combine the files every evening. It is not all files that get the error, it seems random, but will lock down the whole day's files. I cannot seem to get help from anyone on this...... I just spent three hours on an Adobe chat for this issue, for them to tell me to come here..... PLEASE HELP!!!!

 

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
April 13, 2022

Hi @Pablo5E23 

 

Sorry for the trouble you are having. Kindly provide us with the details requested above so we can understand the issue better.

 

Thanks,

Harsh

J
Jessica36877045v7a7
Participant
April 21, 2024

I'm seeing the same issue for only one of my documents. Unfortunately it's sensitive so I can't share it, but I can give the other details.

App version 24.04.16
iPadOS 17.4.1
The file was not edited anywhere outside the app. It's 32 pages long. I hadn't even edited it inside the app, just scanned and saved, planning to rotate and recrop later (which I unfortunately cannot do now). No error messages were given when initially saving the file.

S
safy22569684pps1
Participant
January 9, 2022

Hello,

I am having exactly the same problem, any suggested fix for it? It is very important please.

Thanks

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
January 10, 2022

Hi @safy22569684pps1 

 

As we have tried to reproduce the issue on our end but it doesn't show the message for files that are not altered outside of Adobe scan. 

Would you mind sharing a few details to understand the issue better?

1. If possible, could you share the file with us?

2. Application version?

3. OS name and version?

Make sure that the app is updated to the latest version.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

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