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Participant
September 11, 2026
Question

Full annual amount has been charged even after cancelling trial on 6th day of subscription. Need remedy

Dear Support,

I subscribed to the Adobe Scan Premium trial on 5 August 2026 with auto-renewal enabled. I cancelled the subscription on 11 August 2026, i.e. on the 6th day of the trial period. However, despite cancellation within the trial period, the full annual subscription amount was charged on 11 August 2026.

The Adobe Scan app clearly shows that the subscription was cancelled on 11 August 2026.

The subscription have been processed directly through the Adobe Scan app. I have also cancelled the auto-payment mandate.

I request you to kindly refund the full annual subscription amount to the original payment method. I can provide screenshots of the cancellation details and the amount debited, if required.

Kindly review the matter and assist with the refund at the earliest.

Regards

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    September 14, 2026

    Hi there

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.
    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    Regards
    Amal

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