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Get error when scanning photos on the device

Forum|Forum|5 years ago
September 30, 2020
1 reply
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I cannot scan photos at the app. the message says:"invalid file name. a file name cannot begin with a period or contain invalid characters."

I'm using app adobe scan for iphone and the error appears while opening the file. All files appear with this error.

iOS 13.6.1

My iPhone is 11promax

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Correct answer Meenakshi Negi

Hey!

Thank you for reaching out.

Please try the steps as suggested below:

- In the Adobe Scan application, click on the gear icon at the top left.

- Go to Preferences > Default filename

- Change the date format to MM-DD-YYYY

Then try to scan the photos on the device.

Hope the information helps.

Thanks,

Meenakshi

Community Manager

Correct answer

Community Manager

Hey!

Thank you for reaching out.

Please try the steps as suggested below:

- In the Adobe Scan application, click on the gear icon at the top left.

- Go to Preferences > Default filename

- Change the date format to MM-DD-YYYY

Then try to scan the photos on the device.

Hope the information helps.

Thanks,

Meenakshi