Skip to main content
Participant
July 25, 2026
Question

Getting error: Couldn't save the File

  • July 25, 2026
  • 1 reply
  • 20 views

Error: Couldn't save the file 

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    July 27, 2026

    Hi ​@Kode 

    Hope you are doing well and thanks for reaching out. We are sorry to hear that.

    Would you mind sharing more details about the issue you are experiencing?

    • What is the workflow/steps you are doing when you get this error. A small video recording of the steps you are taking and the issue as it occurs would be very helpful
    • Have you started experiencing this issue recently after an update or was it occurring earlier as well? What is the version of the Adobe Scan and the OS (Android/Mac) you are using? try updating the application to the latest version available on the App/Play store and reboot the device and check.
    • Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

    Once we have answers to these questions we will be in a better position to share the correct troubleshooting steps.

    ~Amal