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Scott349382680wj5
Participating Frequently
Jan 22, 2024 6:24 PM UTC
Question

Gmail will not launch when trying to share a copy

After scanning, saving and attempting to share a copy a list of apps appear to use for sharing. Tapping on the Gmail app, it seems to try to launch but does not. All other apps launch and work to share a copy. Why is Gmail not?  It did just yesterday. I tried phone on and off, deleting the apps and reinstalling, always same result. Help. 

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    6 replies

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Jan 23, 2024 11:12 AM UTC

    Hi @Scott349382680wj5,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Would you mind trying to log out of Gmail and Adobe Scan-> Restart the device and then try again?

    Also, please ensure that both apps are updated to the latest version.

     

    Let me know if this helps.

     

    -Souvik

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    Scott349382680wj5Author
    Participating Frequently
    Jan 23, 2024 2:40 PM UTC

    Thank you for your suggestions, but tried them and still getting exact same result. Please continue to help, thank you. 

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Jan 23, 2024 3:47 PM UTC

    @Scott349382680wj5 Thanks for the quick response.

     

    Would you mind sharing a screen recording of the event for a better understanding and assistance?

     

    -Souvik

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