Help me retrieve

Question

Please help me retrieve my deleted files from Adobe scan in Android devices by any means Please help me retrieve my deleted files from Adobe scan in Android devices by any means .

S_S · Answer

Hi @SHRUTI36354141dfaz,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind sharing a few pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (link insert here https://adobe.ly/4amK96Q) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Look forward to hearing from you.

-Souvik

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