Hiee, I had unsubscribed Adobe scanner still my amount got deducted. Kindly help with procedure to c

Question

Hiee, I had unsubscribed Adobe scanner still my amount got deducted. Kindly help with procedure to claim my amount

S_S · Accepted Answer

Hello Navyashree, I totally understand your concern however, the transactions and your subscription is managed by the Google Play store directly and not through Adobe, and thus the first point of contact should be them. If you can try to get in any kind of contact with them, that would be great.

You can click the link to check for the refund procedure: Request a refund on Google Play - Google Play Help

S_S · Answer

Hi Navyashree,

I hope you are doing well. I understand that you are getting charged after unsubscribing.

I checked with your e-mail address registered over the community, and the subscription you purchased stands canceled on 28/05/2022. If you are still being charged, I suggest you contact Google Play Store support once as they handle mobile-based subscriptions of Adobe.

To know more, please visit the link: Manage Subscriptions — Adobe Scan for Android.

Thanks,

Souvik.

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