Hii dear sir/mam I am premium subscriber still I can't edit any pdf documents please solve my problem sir

​Hi @Optimistic_Sunflower742e ,

Thanks for reaching out, and sorry for the trouble.

A couple of quick questions to help figure out what's happening:

1. What language is the text in the document you're trying to edit?

2. Do you have a stable internet connection when you try this (Edit text needs to process online)?

3. Is your Adobe Scan app fully updated to the latest version from the Play Store?

One likely cause: Adobe Scan's Edit Text feature on Android currently only supports a specific set of OCR languages (English, Spanish, Portuguese, French, Italian, and German). If your document is in a different language, the app can get stuck on "preparing" because it's meant to hand off to Acrobat instead of completing there. If that's the case, try opening the same scanned document in the Acrobat app (using the same Adobe ID) and using its Edit PDF tool instead.

If your document is in one of the supported languages and it's still stuck, try this in order:

1. Confirm you're signed into Adobe Scan with the same Adobe ID used for your premium subscription (Profile icon > check the email shown).

2. Close the app fully and reopen it, then try Edit Text again.

3. Check your internet connection; a weak or interrupted connection is a common cause of "preparing" hanging indefinitely.

4. If it still doesn't work, clear the app cache (Android Settings > Apps > Adobe Scan > Storage > Clear Cache), then retry.

Let us know how it goes

~Amal