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Maik31559692oav1
Participant
August 9, 2023
Answered

How can I use the adobe scan app if I have purchased it?

  • August 9, 2023
  • 3 replies
  • 532 views

Hello, I purchased dienAdobe Scan app on 08.10.2021 through the Apple App Store. When I open the app and want to use it, I cannot restore my. Purchase not restored and can only access the premium features by subscription. How can I use the full version? After all, I paid for it.

I would be very grateful for help.

      This topic has been closed for replies.
      Correct answer S_S

      Hi @Maik31559692oav1,

       

      Hope you are doing well. Thank you for writing in!

       

      I checked the account registered here in the community and could not find an active subscription.

       

      The above screenshot shows that you first installed the Adobe Scan app on the said date, and there are no signs of purchase there. 

      Please share the purchase receipt with me and the Purchase ID so I can look into the issue further.

       

      Also, just a heads-up, Adobe Scan subscription was started this year, and back in 2021, it was just Acrobat Premium which included the Adobe Scan bundle.

       

      Thanks,

      Souvik

      3 replies

      S_S
      Community Manager
      S_SCommunity ManagerCorrect answer
      Community Manager
      August 11, 2023

      Hi @Maik31559692oav1,

       

      Hope you are doing well. Thank you for writing in!

       

      I checked the account registered here in the community and could not find an active subscription.

       

      The above screenshot shows that you first installed the Adobe Scan app on the said date, and there are no signs of purchase there. 

      Please share the purchase receipt with me and the Purchase ID so I can look into the issue further.

       

      Also, just a heads-up, Adobe Scan subscription was started this year, and back in 2021, it was just Acrobat Premium which included the Adobe Scan bundle.

       

      Thanks,

      Souvik

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        August 10, 2023

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



        <"moved from using the community">
          M
          Maik31559692oav1Author
          Participant
          August 9, 2023

          When I press "Restore previous purchases", I get the error message: "Error restoring. Purchases could not be restored".

          -------------- 

          German:

          Wenn ich auf „Vorherige Käufe wieder herstellen“ drücke, kommt die Fehlermeldung: „Fehler beim Wiederherstellen. Einkäufe konnten nicht wiederhergestellt werden“

            M
            Community Expert
            Manan JoshiCommunity Expert
            Community Expert
            August 10, 2023

            You will have to contact Apple support to get this fixed and they are the one's handling the subscription and its restoration. See the following article for more details

            https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html

            -Manan

            -Manan
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