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ShirleyYouJest
ShirleyYouJest
Inspiring
August 5, 2023
Question

How do we get rid of the trial banner?

  • August 5, 2023
  • 1 reply
  • 649 views

This banner interferes with scrolling in the screen showing our scans. Because it is there functionality is cut off. You need to provide a way to dismiss your advertising. You don't own out screens and we should be able to dismiss this banner.

 

and how do the topics below help to find this?  I selected iOS because that is what runs my phone and how to "get rid of banner". The topics for the most part don't relate to this issue and won't narrow down a search.

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 7, 2023

Hi @ShirleyYouJest,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

The banner would appear because you use the account as a free user. Even though Adobe Scan is free to use, some features require a premium subscription to go through, and thus, the banner.

 

We would like to hear more about your feedback. Please fill out the form: https://acrobat.uservoice.com/

 

-Souvik

ShirleyYouJest
ShirleyYouJestAuthor
Inspiring
August 8, 2023
Well I don't try to use any of the premium features and the banner has not
been there for the last 2+ years i've been using it. Can I get rid of it
somehow?
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 9, 2023

    @ShirleyYouJest Let me check this with the team for further review and get back to you.

     

    -Souvik

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