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bcj169
Participant
October 17, 2019
Question

How to find missing scans? Adobe Scan

  • October 17, 2019
  • 1 reply
  • 288 views

I recently scanned 25 documents via the Adobe Scan app on my iPhone and aggregated the scans into a single file, but there was no cellular coverage at the location where I created the scans, so the aggregated file was said to have been "saved offline." However, when I pulled up the app several days later, that file is nowhere to be found. Moreso, if I login to my Adobe Cloud account, the file isn't there either (despite having internet access now). How do I find these missing scans?

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1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
October 20, 2019

Hi there,

 

Sorry for the trouble caused.

 

If the files does not show in Adobe Scan or in the Document Cloud, there is no way to recover them.

When the file saves in offline mode, it get automatically uploaded to Document Cloud once the internet connection is available.

Did you enable the option "Save original images to gallery" in the Adobe Scan preferences? If yes, you may have the images of the documents available on the device. 

As the file was not saved to the Document Cloud, it is not possible to recover it.

 

Let us know if you need any help.

 

Regards,

Meenakshi

 

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