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fotini_5496
Participant
December 15, 2024
Answered

How to recover deleted file

I just deleted a file in the iOS app. Is it possible to recover it?

    Amal.
    Amal.Correct answer
    Legend
    December 16, 2024

    Hi there

     

    I hope you're doing well, and thank you for contacting us.

    If you’ve backed up the file to a cloud storage service like Google Drive, iCloud, OneDrive, or Dropbox or Adobe Document cloud,  please try logging into your account to download the saved copy https://www.adobe.com/devnet-docs/acrobat/ios/en/managefilesfolders.html

    If you didn’t made a backup, there isn't much we can do to recover the deleted file.

     

     

     

     

    View reply

    5 replies

    James LS
    James LS
    Participant
    February 18, 2026

    If I want to subscribe to Adobe Scan Premier and I’m logged in with a gmail account, Adobe switched my email to my professional address, which is linked to my Apple Pay. How can I pay with a credit card and keep my email address? The problem is that if I switch email accounts, it will delete my files, which is a real issue.  Thanks, Adobe. 

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    Amal.
    Amal.
    Legend
    March 13, 2026

    Hi there 

    Hope you are doing well and sorry to keep you waiting. Please check the steps shared in the help page https://helpx.adobe.com/manage-account/using/update-billing-information.html and see if that works for you.

    ~Amal

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    Vishnu57
    Vishnu57
    Participant
    February 6, 2026

    I want recover my files that's much needed 

     

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    Amal.
    Amal.
    Legend
    March 13, 2026

    Hi there, We are sorry for the late reply. If the files are not baccked up on any cloud stoarge, and the files got permanentely deleted, there isn’t an option to recover the lost files. For more information please check the correct answer  marked.

    ~Amal

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    Amal.
    Amal.Correct answer
    Legend
    December 16, 2024

    Hi there

     

    I hope you're doing well, and thank you for contacting us.

    If you’ve backed up the file to a cloud storage service like Google Drive, iCloud, OneDrive, or Dropbox or Adobe Document cloud,  please try logging into your account to download the saved copy https://www.adobe.com/devnet-docs/acrobat/ios/en/managefilesfolders.html

    If you didn’t made a backup, there isn't much we can do to recover the deleted file.

     

     

     

     

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