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Participant
May 8, 2025
Answered

How to retrieve past scans

  • May 8, 2025
  • 1 reply
  • 335 views

Does anyone know how to retrieve past scans?  I've tried the method posted by others about going into Adobe Document and clicking on the "scan" link but the only files displayed were the 4 files that I had scanned recently.  I had access to a bunch of files that I'd scanned in the past.  How would they just disappear out of the blue?

Correct answer Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Your scanned documents might be missing due to app crashes, syncing issues, or because you are logged into a different account.

 

For more information about the best practices and to resolve the issue, please check the correct answer marked in the help page https://adobe.ly/4kcj0I9

 

 

 

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
May 9, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Your scanned documents might be missing due to app crashes, syncing issues, or because you are logged into a different account.

 

For more information about the best practices and to resolve the issue, please check the correct answer marked in the help page https://adobe.ly/4kcj0I9