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Harsh Vardhan Pareek
Harsh Vardhan PareekCorrect answer
Participating Frequently
October 25, 2021

Hi @kai.n.lewy 

 

Hope you are doing well.

As per the issue description that you are not able to import images for the scan. We have tried to reproduce it on our end, it is working fine. Would you mind sharing a few details to understand the issue better?

1. Application version?

2. If possible, could you share a video that shows the issue clearly?

3. iOS version?

 

Check if the application is updated to the latest version and then try again.

 

Let us know if that helps.

 

Thanks,

Harsh

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4 replies

Harsh Vardhan Pareek
Harsh Vardhan PareekCorrect answer
Participating Frequently
October 25, 2021

Hi @kai.n.lewy 

 

Hope you are doing well.

As per the issue description that you are not able to import images for the scan. We have tried to reproduce it on our end, it is working fine. Would you mind sharing a few details to understand the issue better?

1. Application version?

2. If possible, could you share a video that shows the issue clearly?

3. iOS version?

 

Check if the application is updated to the latest version and then try again.

 

Let us know if that helps.

 

Thanks,

Harsh

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    Kai.tranAuthor
    Participant
    October 27, 2021

    You are correct. I had an older version. My phone once connected to wifi again automatically updated the app and it is working now. Thank you so much for your experience.

     

    My iOS version is 14.6.

     

    Cheers

    Lewy

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