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BSForEver
BSForEver
Participant
April 26, 2026
Answered

I am experiencing issue with the server even after having a connection. Can anyone advise on this?

  • April 26, 2026
  • 2 replies
  • 39 views

I am experiencing issue with the server on Adobe Scan Android App even after having a connection. Have tried Cellular data and WiFi both but it's not working, even tried another device but no luck!

    Correct answer Amal Jaiswal

    Hi there,

     

    Hope youa re doing well and thank you for reaching out, and I’m really sorry you’re experiencing this issue with the Adobe Scan app. I understand how frustrating it can be when everything seems fine with your internet, but the app still shows a server error.

     

    Could you please help me with a few details for better understanding?

    • What exact error message are you seeing?
    • When did this issue start?
    • App and OS version?

     

    Please try the steps below and see if that works:

    1. Update the app
    Make sure you are using the latest version of the app from the App?Play Store. Updates often fix server-related bugs.

     

    2. Clear app cache & data (Android Only)

    Go to Settings > Apps > Adobe Scan
    Tap on Storage
    Clear Cache and Data
    Reopen the app and sign in again
     

    3. Check Date & Time settings
    Ensure your device date and time are set to “Automatic.” Incorrect settings can sometimes cause server connection issues.
     

    4. Sign out and sign back in
    Try logging out of your Adobe account and signing back in to refresh the connection.
     

     

    Let us know how it goes.

     

    ~Amal

    2 replies

    Gold365IDProvider
    Gold365IDProvider
    Participant
    April 28, 2026

    Great to see that signing out and back in (Option 4) did the trick!

    I’ve noticed that with cloud-heavy apps like Adobe Scan in 2026, server "handshake" issues often happen when the local session token expires or conflicts with a background update. Aside from Amal's great advice, another thing to check if this happens again is your Background Data Restrictors. Sometimes, battery-saving modes silently kill the "Sync" process even while your Wi-Fi icon shows a full connection.

    I deal with similar technical connectivity and platform stability challenges on my site, Gold365 id, where maintaining a constant, secure server heartbeat is essential for a smooth user experience. Whenever we see "false" connection errors, it’s almost always a session timeout that a quick re-login fixes.

    If you ever run into a situation where clearing the cache doesn't work, try toggling your Airplane mode for 10 seconds—it forces a fresh DNS grab which can sometimes bypass a "stuck" server route!

    Cheers!

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    April 27, 2026

    Hi there,

     

    Hope youa re doing well and thank you for reaching out, and I’m really sorry you’re experiencing this issue with the Adobe Scan app. I understand how frustrating it can be when everything seems fine with your internet, but the app still shows a server error.

     

    Could you please help me with a few details for better understanding?

    • What exact error message are you seeing?
    • When did this issue start?
    • App and OS version?

     

    Please try the steps below and see if that works:

    1. Update the app
    Make sure you are using the latest version of the app from the App?Play Store. Updates often fix server-related bugs.

     

    2. Clear app cache & data (Android Only)

    Go to Settings > Apps > Adobe Scan
    Tap on Storage
    Clear Cache and Data
    Reopen the app and sign in again
     

    3. Check Date & Time settings
    Ensure your device date and time are set to “Automatic.” Incorrect settings can sometimes cause server connection issues.
     

    4. Sign out and sign back in
    Try logging out of your Adobe account and signing back in to refresh the connection.
     

     

    Let us know how it goes.

     

    ~Amal

    BSForEver
    BSForEverAuthor
    Participant
    April 28, 2026

    Option 4 worked, thank you!

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