I am mobile scanning and email it not receiving it

Question

I am scanning the document and email it and is not going through

Ria Tagra · Answer

Hope you are doing well.

We have tried to replicate the behavior on our end. We are able to share the scanned PDF with all the share option provided in the application.

Please try once to sign out of the application and try to reboot the device.

Then sign in again and check if that resolves the issue.

If the issue persists, please share the following details with us.

- Adobe scan version installed on the device

- OS version on the device

- Did you check if the issue occurs only with the Adobe Scan applicaiton? Try to send the files with other application.

We will be waiting for your response.

Regards,

Ria

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