I can’t open my app. It gives a message closed unexpectedly. I don’t want to delete the app because I have a lot stored in it.

Hi Adobemolly,

Sorry for the delay in response.

Adobe Scan application saves all of your scans to Document Cloud.

If you uninstall the application, the files will remain in the Document Cloud.

You can access your scanned PDFs online.

Open this link https://cloud.acrobat.com/ and sign in with the same credentials that you use for the Adobe Scan application.

Then go to Files > Document Cloud > Adobe Scan folder.

There you can view all your scanned files.

As you get the error every time you open the application, I would suggest uninstalling the application.

Then reboot the device and re-install the application from the App Store on your iOS device.

Then sign in and check if that works fine.

Let us know if the issue persists.

Regards,

Meenakshi