Participant

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I can't record

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Good afternoon,
I have been using Adobe Scan for a long time without a problem.
Today I tried a new document, but it didn't work.
1st, an invalid name "Adobe Scan DD / MM / YYYY" appears by default. I remove the // and change my name, but nothing changes.
2nd when I change my name and do "Save PDF", the following message appears "Cannot save the scan".
I have an iPhone X smarphone, with software version 13.6.1
Adobe Scan version is 20.08.11
How do I resolve this situation?
Thank you.

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Adobe Employee

Hi,

Please refer to the below link and look for the reoly from Satoshi:-

https://community.adobe.com/t5/adobe-scan/camera-function-not-working-after-samsung-update-on-my-s20/td-p/11394147?page=1

Thanks

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Oliveira5CCDAuthor

Participant

Hello,

Thanks for trying to help, but my operating system is iOS (Apple).

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Participant

Same. App opens, but the camera button is disabled.

Galaxy S20 5G

Adobe Version 20.08.17-regular

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A

Anonymous

Same for me. The camera is 'awake' but the camera button is still disabled.

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Participant

I have de same problem.

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