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O
Oliveira5CCD
Participant
August 31, 2020
Question

I can't record

  • August 31, 2020
  • 4 replies
  • 349 views

Good afternoon,
I have been using Adobe Scan for a long time without a problem.
Today I tried a new document, but it didn't work.
1st, an invalid name "Adobe Scan DD / MM / YYYY" appears by default. I remove the // and change my name, but nothing changes.
2nd when I change my name and do "Save PDF", the following message appears "Cannot save the scan".
I have an iPhone X smarphone, with software version 13.6.1
Adobe Scan version is 20.08.11
How do I resolve this situation?
Thank you.

    This topic has been closed for replies.

    4 replies

    D
    Adobe Employee
    dbanga
    Adobe Employee
    September 4, 2020

    Hi,

     

    Please refer to the below link and look for the reoly from Satoshi:-

    https://community.adobe.com/t5/adobe-scan/camera-function-not-working-after-samsung-update-on-my-s20/td-p/11394147?page=1

    Thanks

    O
    Oliveira5CCDAuthor
    Participant
    September 4, 2020
    Hello,

    Thanks for trying to help, but my operating system is iOS (Apple).
    E
    Edward6C29
    Participant
    September 2, 2020

    Same. App opens, but the camera button is disabled.

    Galaxy S20 5G

    Adobe Version 20.08.17-regular

    A
    Anonymous
    September 1, 2020

    Same for me. The camera is 'awake' but the camera button is still disabled.

    C
    Catarina5DAD
    Participant
    September 1, 2020

    I have de same problem.

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