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smaikusa
smaikusa
Participant
June 5, 2026
Question

I can’t restore my subscription

  • June 5, 2026
  • 1 reply
  • 6 views

I currently have an active Adobe Scan subscription, but I am unable to use the editing features. Whenever I log in, the app keeps asking me to subscribe. When I select the subscription option, it shows that I am already subscribed. After I tap “OK,” the app keeps loading and does not proceed further.

    1 reply

    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity Manager
    Community Manager
    June 5, 2026

    Hello @smaikusa,


    I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.


    We checked and verified your Adobe ID (email), which you have used to log in to the community, and we don't see any active license/subscription to Adobe Scan or Acrobat. Please ensure that you are using the Adobe ID to log in to the Adobe Scan app through which you have subscribed to the license.

    Please check these articles to learn more about managing the subscription:

    iOS: https://adobe.ly/4g2K4dX

    Android: https://adobe.ly/4g2K4KZ


    Let us know how it goes, and please reach out to us if you need any assistance.

    Regards,

    Anand Sri.


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