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Participant
Sep 23, 2026 4:34 PM UTC
Answered

I cancel my subscription but I’m still being charged

Hello. I have cancelled my adobe account but I am still being charged every month. Please stop doing that. 

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    Sep 24, 2026 12:27 PM UTC

    Hi there

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.
    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    Regards
    Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    Sep 24, 2026 12:27 PM UTC

    Hi there

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.
    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    Regards
    Amal

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