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Berna324327092bac
Participant
September 26, 2023
Question

I cannot open what I scanned with the Adobe scan app

  • September 26, 2023
  • 2 replies
  • 278 views

I downloaded the Adobe Scan application to my Android phone. I scanned my documents. I renamed it and sent it to my gmail. I see them all in my gmail and adobe account. But it doesn't open. It constantly gives a "wait" warning.
I can access the Adobe documents I downloaded outside of my phone. I just cannot access the documents I scanned with Adobe Scan on my phone. I can see it but it doesn't open.

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    2 replies

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 30, 2023

    Hi @Berna324327092bac,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Would you mind sharing a few more pieces of information for further investigation:

    1. The app version of Adobe Scan (go to Home-> Profile-> About Adobe Scan(;

    2. The Android version of your device;

    3. A screen recording of the entire event for better understanding and assistance.

     

    Look forward to hearing from you.

     

    -Souvik

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 26, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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    B
    Berna324327092bacAuthor
    Participant
    October 2, 2023
    Hi,
    1. 23.9.15-regular
    2. Samsung S10
    3. Attached. İt says "try again"
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