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totti
Participant
July 7, 2026
Answered

I did not want the Adobe Scan subscription. Please cancel it and refund my payment.

I activated a free trial. Now I can’t cancel it in Google Play Store and I’m being billed.

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    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    July 7, 2026

    Hi there 

     

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal

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    5 replies

    tottiAuthor
    Participant
    July 9, 2026

    Amal

    The screenshots in this reply chain are me following that guide. So no it does not work.  Cancel my subscription and give me a full refund asap.

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    July 7, 2026

    Hi there 

     

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal

    Translate
    tottiAuthor
    Participant
    July 7, 2026

    When I try to cancel my subscription through Adobe as per the guide, it directs me to the Google Play Store.  When I go to the Google Play Store it tells me I do not have a subscription.  And yet I am being billed.

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