I did pay and yet my subscription is not renews

Question

U did pay the money for 1 year and yet the application is still asking for the renewal ..I'm attaching the deducted amount. Please do needful . Thank you

Amal. · Answer

Hi there

Hope you're doing well, and thank you for reaching out.

To resolve the issue, please try restoring your purchase by following these steps:

Open the Adobe app.
Tap on the Profile icon.
Go to Subscriptions.
Select Restore Purchase and check if this resolves the issue.

Additionally, I have checked the Adobe account linked to the Adobe ID you're using on this community, but I couldn't find any active or paid subscription associated with it. Please ensure that:

You are logged into the Adobe app with the same email ID that was used to purchase the subscription from the Apple App Store.

Hope this information will help.

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