Skip to main content
Participant
January 27, 2024
Answered

I have canceled my subscription before

  • January 27, 2024
  • 2 replies
  • 138 views

I have canceled my subscription and still my refund is not initiated. 

This topic has been closed for replies.
Correct answer S_S

Hello @Shashank35067249ase0,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Since Adobe Scan Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Manage Subscriptions — Adobe Scan for Android

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Adobe Scan for iOS

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

2 replies

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
January 31, 2024

Hello @Shashank35067249ase0,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Since Adobe Scan Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Manage Subscriptions — Adobe Scan for Android

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Adobe Scan for iOS

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

Abambo
Community Expert
Community Expert
January 27, 2024

When did you cancel and what shop?

ABAMBO | Hard- and Software Engineer | Photographer