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Participant
Jan 27, 2024 3:40 AM UTC
Answered

I have canceled my subscription before

I have canceled my subscription and still my refund is not initiated. 

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jan 31, 2024 6:43 AM UTC

Hello @Shashank35067249ase0,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Since Adobe Scan Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Manage Subscriptions — Adobe Scan for Android

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Adobe Scan for iOS

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

2 replies

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jan 31, 2024 6:43 AM UTC

Hello @Shashank35067249ase0,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Since Adobe Scan Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Manage Subscriptions — Adobe Scan for Android

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Adobe Scan for iOS

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Abambo
Community Expert
Community Expert
Jan 27, 2024 8:08 PM UTC

When did you cancel and what shop?

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ABAMBO | Hard- and Software Engineer | Photographer