I have changed my handset from Nova 9 to Pura 70 and now my documents won't open, it keeps on giving "files can't open they are corrupted/damaged" error

Hi there,

Hope you are doing well, and thanks for reaching out.

A “file corrupted/damaged” error after moving to a new phone (like from Nova 9 to Pura 70) is often related to how the files were transferred or synced, rather than the files actually being damaged. 

• Are these files stored in Adobe Document Cloud, or locally on your old device?

• How did you transfer them to your new phone (cloud sync, phone clone, manual copy, etc.)?

• Are all files affected, or only specific ones?

Please try the steps below and see if that works:

• Try opening the same files on your old phone, desktop, or via Acrobat web (https://adobe.ly/4sR7whn).

• If they open there, the files are fine, and the issue is likely device/app-related.

• If the files are in cloud storage, delete the local copies and download them again. This helps fix incomplete or corrupted downloads.

• If you use phone clone or file transfer apps, sometimes files don’t transfer completely. Try re-uploading from the old device and then accessing them fresh on the new one.

• Make sure your Acrobat/Scan app is updated to the latest version available.

• You can also try reinstalling the app to clear any cache issues.

• Create or download a new PDF and check if it opens fine. If new files work, the issue is likely with the transferred files.
  
  

If files don’t open anywhere: That could mean the files actually got corrupted during transfer. In that case, restoring from the original source or backup would be the best option.

~Amal