I have lost my old scan files since last two years. While recently purchased your subscription then my old scan document are not available in application. Kindly recover my old documents.

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Hi @Sarthak 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

Your scanned documents might be missing due to syncing issues, or because you are logged into a different account. To resolve this:

• Ensure that you are logged into the same account on both Adobe Scan and Adobe cloud storage. Learn how to solve Adobe account sign-in issues.

• Ensure correct account access when logging in with Apple ID.
  When you hide your email when logging in with Apple ID, a masked address creates a separate account, leading to potential confusion. To avoid this, show your original email to link existing accounts, or remember your login choice.

• Visit Adobe cloud storage and go to Documents > Scans to check if your documents are saved there.

• If the files still don’t appear, check that no files are still uploading to the cloud. Then, try restarting the app or your device, and clear the app’s cache to refresh its data.

For more information, please check the help article https://adobe.ly/4hA9CQo

~Amal