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Lavish_friendship1462
Participant
September 15, 2026
Question

I have made subscription for a month. But I cannot access the services such as compression of files

  • September 15, 2026
  • 1 reply
  • 10 views

I subscribed for the monthly profile. However, I can't access the paid for services. Such as compression of a file. When I try, it asks me to subscribe. I am already signed in. 

      1 reply

      Amal Jaiswal
      Community Manager
      Amal JaiswalCommunity Manager
      Community Manager
      September 15, 2026

      Hello @Lavish_friendship1462

      I hope you are doing well, and thanks for reaching out. I'm sorry for the trouble. That's frustrating when you're paying for a plan and can't use the features.

      I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have just purchased the plan for Adobe Scan Premium, please try to signout of the application, reboot the device and re-login with the same Adobe ID and see if that helps. 
      You may also try to restore the purchase, tap on the profile icon > Subscriptions > Restore Purchase
      Let us know how it goes. 

      Regards,
      Amal

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