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Participant
September 15, 2026
Question

I have made subscription for a month. But I cannot access the services such as compression of files

I subscribed for the monthly profile. However, I can't access the paid for services. Such as compression of a file. When I try, it asks me to subscribe. I am already signed in. 

    4 replies

    Participant
    October 9, 2026

    Not working for me either.  I have Adobe Pro. Very frustrating that I pay for this service and it won't let me modify 

     

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    Amal Jaiswal
    Community Manager
    Community Manager
    October 9, 2026

    Hi there, 

    Hope you are doing well, and thanks for reaching out. I am sorry for the trouble you are experiencing. 

    I tried checking your Adobe account linked with the Adobe ID you are using on this community, but I was unable to track any account associated with it. If you have used a different email for the subscription, please try logging out of the application, rebooting the device, and logging back in with the correct Adobe ID to see if that works.

    ~Amal

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    Participating Frequently
    October 8, 2026

    If your monthly subscription is active but file compression is still unavailable, I’d first check whether the subscription is linked to the correct Adobe account. Signing out and back in or restoring the purchase may also help. If the issue continues, Adobe Support should be able to verify the subscription status.

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    Amal Jaiswal
    Community Manager
    Community Manager
    September 15, 2026

    Hello @Lavish_friendship1462

    I hope you are doing well, and thanks for reaching out. I'm sorry for the trouble. That's frustrating when you're paying for a plan and can't use the features.

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have just purchased the plan for Adobe Scan Premium, please try to signout of the application, reboot the device and re-login with the same Adobe ID and see if that helps. 
    You may also try to restore the purchase, tap on the profile icon > Subscriptions > Restore Purchase
    Let us know how it goes. 

    Regards,
    Amal

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